Ribbiot, Inc. (“Ribbiot”) is committed to protecting your privacy. This privacy policy describes how Ribbiot collects and uses the personal information you provide on our website at www.ribbiot.com. It also describes the choices available to you regarding our use of your personal information and how you can exercise your privacy rights regarding this information. We respect and protect the privacy of visitors to our website and our customers who use our SaaS product, tools, and related services (together with the Sites, the “Service”).
This Global Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of Ribbiot's SaaS product. If you are a resident of the European Union, European Economic Area, or Switzerland, please read in addition to this Policy our EU & Swiss Privacy Policy for further information about our data collection practices and your rights.
Provides clear meanings for key terms used throughout the Agreement to ensure consistent interpretation by all parties. Examples include “Authorized Users” (those permitted to use Ribbiot’s services), “Deliverables” (all software, hardware, or documentation provided under the Agreement), and “Order Form” (the document describing services and pricing).
Ribbiot will not sell, rent, exchange, or share personal information with any third parties without permission or except as described in this privacy policy. Ribbiot will share personal information with government authorities and others in order to respond to investigations, court orders, and legal processes, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, violations of Ribbiot’ terms of service, or as otherwise required by law. If Ribbiot is involved in a merger, acquisition, or sale of all or substantially all of its assets, you will be notified via email and/or a prominent notice on our website of any such change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Ribbiot may also anonymize and aggregate data collected and use and disclose it for general purposes.
Ribbiot is committed to ensuring transparency in how personal information is collected, used, and shared as part of our services. This section outlines the types of personal data we collect, the purposes for which it is used, and the circumstances under which it may be shared. Our data practices are designed to facilitate seamless operations while upholding privacy, security, and compliance with applicable laws.
As part of Ribbiot’s Operations Management Platform, certain functionalities require access to user data, including location and device connectivity. This enables essential features such as resource tracking, job site navigation, and equipment visibility. Below, we detail the scope of data collection and the measures we take to ensure user privacy and control.
To provide essential tracking and operational functionalities, Ribbiot requires users to enable location services (GPS) and Bluetooth on their mobile devices. These services are integral to the functionality of Ribbiot’s platform and its associated hardware.
Ribbiot uses real-time location data to update job site tracking, enhance equipment visibility, and provide users with relevant operational updates. Enabling GPS allows users to accurately receive job site details, mapping functionality, and operational updates related to their assigned tasks. Location data may also be used to improve operational analytics and ensure efficient resource deployment.
Ribbiot requires Bluetooth access to detect and communicate with Ribbiot’s proprietary hardware devices. This enables the system to accurately update the location of equipment trackers when a user’s mobile device is within range.
Disabling either GPS or Bluetooth will impair core features such as equipment tracking, job site mapping, and location-based updates. Users will be notified if these services are turned off, as they are essential for the platform’s intended functionality.
Ribbiot does not use location data for any purpose outside of operational tracking and functionality. Location data is not continuously tracked in the background unless the app is actively in use for designated job functions. Users may manage their location and Bluetooth permissions through their device settings, but opting out will impact critical functionalities.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and when we store and process it in our data center. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security and do not take responsibility for any third-party actions when we have endeavored to follow generally accepted standards. In addition, we do not take responsibility for your systems, the Internet itself, or any third-party networks or services used to transmit data that are outside the firewall of the data center we use to process and store your personal data.
We will retain your personal information for as long as your account is active or as needed to provide you services and for archival and marketing purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Ribbiot uses a technology called “cookies” to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computer and stored on your computer’s hard drive. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. We use persistent Cookies to determine from where you were referred to our site. Ribbiot may set and access Ribbiot cookies on your computer. Cookies are required to use certain services provided on the Ribbiot website. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site could be limited.
The use of cookies by our partners and affiliates is not covered by our privacy policy. We do not have access or control over these cookies. Our partners and affiliates use session ID and persistent cookies to better gauge our customers’ interest in our products.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole. We also collect, parse, and retain data related to the provision of our website and related services for internal and service-related purposes.
We do link automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information o better gauge our customers’ needs and provide specific information to serve them bestOur privacy policy does not cover the use of cookies by our partners and affiliates.
We may partner with a third-party ad network (Google) to manage our advertising on other sites. Our ad network partner would use cookies and web beacons to collect non-personally identifiable information about your activities on other websites to provide you with targeted advertising based on your interests. You may opt out of the use of this cookie by visiting Google’s Advertising and Privacy page: www.google.com/privacy_ads.html.
Our website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.
Our website may include social media features, such as the Facebook ‘Like’ button, and widgets, such as the ‘Share This’ button or interactive mini-programs that run on our site. These features may collect your IP address, and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Ribbiot may update this Privacy Policy and we may notify registered users of significant changes in the way we treat any personal information by sending a notice to the primary email address specified in your Ribbiot account or by placing a notice on our website or within our solutions. However, we nevertheless reserve the right to amend our privacy practices and policy from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices.
Ribbiot may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers.
Ribbiot will retain personal information from our website and that we process on behalf of our customers for as long as needed to provide services to our customers. Ribbiot will also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Ribbiot does not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our website is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at privacy@ribbiot.com. We will take steps to delete it if we learn we have collected it.
Ribbiot currently operates only in the contiguous 50 United States and does not knowingly store data outside of the United States. However, your personal data may be stored in any other country where Ribbiot or its affiliates, subsidiaries, or third-party service providers maintain facilities or personnel. When you provide personal data to Ribbiot, we may process and transfer your data within the United States and around the world. We follow applicable data protection laws when transferring personal data. We have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Statement and the California Consumer Privacy Act (CCPA). To the extent permitted by law, by choosing to visit our website or otherwise provide information to us, you are agreeing to the processing and transfer of your personal information in accordance with this Privacy Policy.
To exercise your rights with regard to personal information collected and stored by Ribbiot in connection with your use of the services made available to the public by Ribbiot on the www.ribbiot.com website, Ribbiot is the “controller” with regard to the processing of your personal information and you should contact us directly in connection with the exercise of your rights under applicable privacy laws. We try to respond to all legitimate requests within one month and will contact you if we need additional information from you to honor your request. Occasionally it may take us longer than a month, considering the complexity and number of requests we receive.
You have certain rights relating to your personal information under the local data protection laws that apply to you. Depending on the applicable laws and, in particular, if you are located in California or Nevada or otherwise covered under the EU General Data Protection Regulation(GDPR), the California Consumer Privacy Act of 2018 (CCPA) or the Nevada Security and Privacy of Personal Information statute these rights may include the following, subject to the requirements and limitations of those laws:
Our legal grounds for collecting and using your personal information as described in this Privacy Statement fall into the following four categories.
In some cases, we ask you for your consent to process your personal information, such as when we need your consent for marketing purposes. You can withdraw your consent at any time, which will not affect the lawfulness of the processing before your consent was withdrawn. If you would like to withdraw your consent, you can do so by emailing privacy@ribbiot.com.
We process certain data for the legitimate interests of Ribbiot, our affiliates, our partners, or our customers. These legitimate interests include, for example, contacting you to provide support or sending you marketing information (subject to applicable law); detecting, preventing, and investigating illegal activities and potential security issues; and maintaining and improving the Website and mobile applications. We will rely on our legitimate interests for processing personal information only after balancing our interests and rights against the impact of the processing on individuals.
Sometimes we process personal information to perform our obligations under an agreement with you or your employer or prospective employer.
In some cases, we may have a legal obligation to process your personal information, such as in response to a court or regulator order. We also may need to process your personal information to protect vital interests, or to exercise, establish, or defend legal claims.
By opting in to receive SMS communications from Ribbiot, Inc., you agree to the terms outlined in this privacy policy. We respect your privacy and are committed to protecting your personal information. Here’s how we handle your data:
We collect your mobile number when you opt-in to receive SMS messages from us. This information is used solely to send you updates, promotions, or other communication related to our services.
Message frequency may vary, but you will receive no more than 3 unsolicited messages per week.
Your mobile number will not be sold, rented, or shared with third parties for marketing purposes. It may be shared with service providers solely to facilitate SMS communications on our behalf.
You can opt-out of SMS communications at any time by replying STOP to any message. No further messages will be sent after you opt-out.
For assistance, reply HELP to any message or contact us at support@ribbiot.com.
Standard message and data rates may apply based on your mobile carrier's plan.
We are committed to complying with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and guidelines set by The Campaign Registry (TCR).
For questions related to this Privacy Policy, contact privacy@ribbiot.com.
